Terms and Conditions of Pipinwood
Effective Date: March 2025
Welcome to Pipinwood! These Terms and Conditions ("Terms") apply to the use of our website and the purchase of our handmade furniture and home decor products. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
1.1
Company Details
:
Pipinwood
Email: [email protected]
Address: 10 Lingfield Road, DE14 3BQ
1.2
Scope: These Terms apply to all visitors, users, and customers of Pipinwood. By using our website and services, you agree to these Terms.
2.1
Handmade Products: All products available on Pipinwood are handmade, meaning each piece is unique. Slight variations in color, size, and texture may occur, which are part of the charm of handmade items.
2.2
Placing an Order: When placing an order, you agree to provide accurate and complete information, including shipping and billing details. You are responsible for ensuring the information provided is correct.
2.3
Order Confirmation: After placing an order, you will receive confirmation. This confirmation does not guarantee product availability. If an item is out of stock or cannot be fulfilled, we will contact you and offer an alternative or a refund.
2.4
Changes and Cancellations: Orders may be changed or cancelled before shipment. Please contact us as soon as possible if you need to modify your order. Once an order has been shipped, it cannot be changed or canceled.
3.1
Pricing: All prices listed on the website are in pounds and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.
3.2
Payment Methods: We accept the following payment methods: Credit Card, PayPal, Apple Pay. Payment must be made in full at the time of purchase.
3.3
Payment Security: We use secure payment processing to ensure that your payment details are protected. We do not store your payment information.
3.4 Late Payment Fees
If payment is not received by the due date specified on the invoice, a late payment fee may be applied as follows:
A fixed fee of £10 per week or 2% of the outstanding balance, whichever is greater. If payment remains outstanding for more than 7 days, the account may be referred to a collections agency, and additional fees may apply. Failure to make timely payments may result in the suspension of services until the outstanding balance is settled.
4. Shipping and Delivery
4.1
Shipping Policy: We ship to locations within the UK. Shipping costs and estimated delivery times will be displayed during checkout. Delivery times are estimates and may vary due to unforeseen circumstances.
4.2
Damaged or Lost Shipments: Pipinwood is not responsible for items lost or damaged during shipping. However, if your item arrives damaged, please contact us within 7 days of delivery to arrange for a replacement or refund, if applicable.
4.3
Shipping Delays: We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.
5.1
Return Policy: Due to the handmade nature of our products, returns are only accepted for defective items. If you receive a defective item, please contact us within 7 days of receiving your order. We may request photos of the defect before issuing a return authorisation.
5.2
Refunds: Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method used for the purchase.
5.3
Custom Orders: Custom or personalised orders are non-refundable unless defective.
6.1
Ownership: All content on the Pipinwood website, including but not limited to images, text, logos, and product designs, is the intellectual property of Pipinwood and is protected by copyright and trademark laws.
6.2
Use Restrictions: You may not reproduce, distribute, or exploit any content from our website without our express written permission.
7.1
Product Use: Pipinwood is not liable for any damages or injuries resulting from the misuse of our products. It is the customer’s responsibility to use and maintain the products safely.
7.2
Website Use: Pipinwood is not responsible for any errors, interruptions, or technical issues that may occur when using our website. We do not guarantee that our website will be available at all times.
7.3
Maximum Liability: In no event will Pipinwood's liability exceed the amount you paid for the product.
These Terms and any disputes arising from your use of our website or purchase of our products are governed by the laws of the United Kingdom, without regard to conflict of law principles.
Pipinwood reserves the right to modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Continued use of our website or services following any changes indicates your acceptance of the new Terms.
If you have any questions or concerns regarding these Terms, please contact us at:
Pipinwood
Email: [email protected]
Address: 18 Standing Butts Close, DE12 8NJ
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